Monday, January 27, 2014
Commuter activist (and WestportNow columnist) Jim Cameron is turning up the heat on Metro-North.
After months of derailments, service outages, passenger strandings and fare increases, Cameron said commuters on Metro-North have had enough.
The former chairman of the Connecticut Rail Commuter Council announced he has launched a new online effort to give voice to commuters’ complaints.
“The Commuter Action Group will be the strongest possible advocate for commuters on Metro-North in Connecticut,” he said. “We won’t have dues, and everyone can join. But we’ll make our voices heard every day.”
Cameron added: “The culture of incompetence and unaccountability at Metro-North has got to be reversed. Human error by railroad employees has resulted in deaths, yet nothing seems to change.”
He said the new entity will harness the power of the Internet to speak louder to Metro-North and elected officials.
“Using our website, Twitter feed and Facebook page, when commuters ‘see something they will say something,’ immediately reporting what’s wrong directly to Metro-North, and most importantly, copying that complaint by email to their elected officials on the state and federal level,” he said.
“If there’s no heat on your train, report it. If it’s consistently late, report it. If the conductor is rude, report it. Every single time commuters see something wrong, now they can easily report it with detail and with pictures from their Smartphone.
“The railroad will have precise information to fix what’s wrong and should do it.”
To promote its goals, he said the Commuter Action Group has issued a “Commuter Manifesto” of its expectations of service and response from Metro-North and CDOT.
Posted 01/27/14 at 06:10 PM Permalink